Job Description
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
- Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Check in with Park duty managers, Park entry Cast , Dine locations, Point of Sale locations POS , Guest Relations, and Merchandise locations
- Check in with Food and Beverage locations during peak lunch rush to monitor for any issues and help troubleshoot where needed
- Keep an eye out for issues such as longer than normal transaction times, persistent error messages on apps being used by Cast
- Provide incident support for in Park issues
- During major incidents, provide boots on the ground support as needed to assist with triage and impact statements
- Provide real time information on incidents on Slack and Zoom
- Provide real time validations when incidents are resolved
Role is based in Orlando, FL. Must be available onsite from 7am – 3pm Wednesday through Sunday.
Qualifications
Basic Qualifications:
- Minimum 1 year of experience in Issue Management, POS, hardware check or quality management
- Minimum 1 years of Application Quality Analysis
- Minimum 1 year experience in Quality Management
- High School Diploma or GED
Preferred Qualifications:
- Strong Communication Skills
- Bachelor’s degree
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Albany County, NY, California, Colorado, New York City or Washington as set forth below. Information on benefits is here.
Role Location
California – $12.98 – $22.98 per hour
Colorado – $12.98 – $22.98 per hour
New York – Albany – $12.98 – $22.98 per hour
New York City – $12.98 – $22.98 per hour
Washington – $12.98 – $22.98 per hour